Shutler v. Citizens Disability, LLC

The Court authorized the Notice and this website because you have the right to know about the Settlement of this class action lawsuit and about all of your rights and options before the Court decides whether to grant final approval to the Settlement. Chief Judge K. Michael Moore of the United States District Court for the Southern District of Florida is presiding over this lawsuit. The lawsuit is called Shutler v. Citizens Disability, LLC, Civil Action No. 2:23-cv-14337-KMM-RMM

This lawsuit alleges that Plaintiff Michael Shutler, and other persons nationwide, answered one or more prerecorded telephone calls where Citizens Disability’s only lead source for the person called was GrantsAssistanceForYou.com. The lawsuit alleges that Citizens Disability violated the federal Telephone Consumer Protection Act, 47 U.S.C. § 227 (“TCPA”), because that law prohibits placing prerecorded calls to people without their prior express written consent.

In a class action, a person called the “class representative” (in this case, Michael Shutler) sues on behalf of a group (or groups) of people who have similar legal claims. The people collectively are called a “settlement class,” and each person is called a “settlement class member.” The individual who sues is called the “plaintiff.” The entity or company they sue (in this case, Citizens Disability) is called the “defendant.” In a class action lawsuit like this one, a court resolves the issues and legal claims in the lawsuit for all settlement class members, except for those who exclude themselves from the settlement class.

Additional information about the Court’s reasons for allowing this lawsuit to proceed as a class action is available in the Court’s Memorandum Opinion and Order, dated September 9, 2024, which is available on this website in the Important Documents section.

The legal claims that are made by Plaintiff in this lawsuit are described above in the answer to FAQ 2. For additional information, you may read a copy of Plaintiff’s Class Action Complaint, available on this website in the Important Documents section.

Citizens Disability denies that it did anything wrong or violated any law. Specifically, it claims that it did not make the calls. It also claims that if it did make any of the calls, it had prior express written consent to call each person. You can read a copy of Citizen Disability’s Answer to Plaintiff’s Class Action Complaint, which is available on this website in the Important Documents section.

The Court has not decided whether the Plaintiff or Citizens Disability is correct. Instead, the Plaintiff and Defendant have agreed to a settlement to avoid the risk, cost, and time of continuing the lawsuit.

The Plaintiff and Defendant do not agree about the legal claims made in this lawsuit. The lawsuit has not gone to trial, and the Court has not decided in favor of the Plaintiff or Defendant. Instead, Plaintiff and Defendant have agreed to settle the lawsuit. The Plaintiff, Defendant, and their lawyers believe the Settlement is best for all Settlement Class members because of the benefits available to Settlement Class members and the risk and uncertainty associated with continuing the lawsuit.

The Settlement Class includes all people in the United States (1) who answered one or more prerecorded calls from Citizens (2) made from the Pipes.ai calling platform (3) between November 8, 2019, and October 25, 2023, (4) if, at the time of the call, Citizens’ only lead source for the person called was GrantsAssistanceForYou.com.

People with a telephone number that appeared in Citizens Disability’s call records are potential Settlement Class members and will be notified of this Settlement.

If you did not receive a notice by email or mail regarding the Settlement, you may be part of the Settlement Class if your telephone number appears in Citizens Disability’s records. You may be able to obtain your telephone bill and/or records from your telephone carrier, but you do not need to submit that information at this time. If you have any questions about how to obtain this information, or if you are still not sure if you are included in the Settlement Class, you may call the Class Action Administrator at 1-888-884-7716. You may also receive free help by calling Class Counsel, the lawyers in this lawsuit, at the telephone number listed in the answer to FAQ 28 below.

Yes. Excluded from the Settlement Class are Defendant, including any of their parents, subsidiaries, affiliates, or controlled persons, as well as their officers, directors, agents, servants, and employees, and the immediate family members of such persons and the judges and staff of the United States District Court for the Southern District of Florida.

As a result of the Settlement, Citizens Disability has agreed to create a Settlement Fund of $320,000.

If you are a Settlement Class member and you submitted a timely and valid Claim Form, you may be eligible to receive a pro rata (a legal term meaning equal share) cash payment of the Settlement Fund after attorneys’ fees and expenses awarded by the Court and costs and expenses associated with class notice and administration of the Settlement are deducted from the Settlement Fund. The actual amount paid to each Settlement Class member who submits a timely and valid Claim Form will not be determined until after the Claim Form filing deadline has passed. The actual amount each participating member of the Settlement Class will receive may be more or less, depending on the number of Settlements Class members who submit timely, valid claims. Cash payments will not be provided to Settlement Class members unless and until the Court approves the Settlement and it becomes final.

The Claim Filing Deadline was May 22, 2025. Claims are no longer accepted.

Unless you exclude yourself (opt out), you will remain in the Settlement Class. If the Settlement is approved and becomes final, all Court orders and any judgments will apply to you and legally bind you. You will not be able to sue, continue to sue, or be part of any other lawsuit against the Released Parties about the legal issues in this lawsuit that are released by this Settlement. The specific rights you are giving up are called “Released Claims.”

Section 17 of the Settlement Agreement describes the Releases, Released Claims, and Released Parties in necessary legal terminology, so please read this section carefully. The Settlement Agreement is available for download here. For questions regarding the Releases or Released Claims and what the language in the Settlement Agreement means, you can contact Class Counsel listed in FAQ 23 for free, or you can talk to your own lawyer at your own expense.

The Claim Filing Deadline was May 22, 2025. Claims are no longer accepted.

If you change your mailing address or email address after you submit a Claim Form, it is your responsibility to inform the Class Action Administrator of your updated information. You may notify the Class Action Administrator of any changes by writing to the following address:

Shutler v. Citizens Disability, LLC
Class Action Administrator
P.O. Box 2850
Portland, OR 97208-2850

For those who file timely and valid Claim Forms, cash payments will be provided by the Class Action Administrator after the Settlement is approved by the Court and becomes final.

It may take time for the Settlement to be approved and become final. Please be patient and check this website for updates. The Settlement Website is your best source of up-to-date information.

If you are a Settlement Class member and you do nothing, you will remain in the Settlement Class and will not receive a cash payment. You will not be able to file your own lawsuit or continue to separately sue Citizens Disability—as part of any other lawsuit—about the same legal claims that are the subject of this lawsuit. This means that, if you do nothing, you may not be able to sue Citizens Disability for the TCPA violations related to the prerecorded calls you may have answered between November 8, 2019, and October 25, 2023. You will also be legally bound by all orders the Court issues and judgments the Court may make in this lawsuit.

If you wanted to file your own lawsuit against Citizens Disability for the same types of prerecorded calls it made during the same period and want to continue pursuing your individual lawsuit, you should ask to be excluded from the Settlement Class. If you exclude yourself from the Settlement Class—sometimes referred to as “opting out” of the Settlement Class—you will not get any money or benefits from this lawsuit. However, you will be able to continue to pursue your own lawsuit or separately file your own lawsuit against Citizens Disability for the calls that are at issue in this lawsuit. If you exclude yourself from the Settlement Class, you will not be legally bound by the Court’s judgments in this lawsuit. If you start your own lawsuit against Citizens Disability after excluding yourself from the Settlement Class, you will need to hire and pay your own lawyer for your lawsuit, and you will need to prove your individual legal claim(s).

The deadline to exclude yourself from the Settlement was March 17, 2025. Requests for Exclusion are no longer accepted.

The deadline to exclude yourself from the Settlement was March 17, 2025. Requests for Exclusion are no longer accepted.

No. If you exclude yourself, you will not be able to receive a cash payment, but you will not be bound by the Settlement or any judgment in this lawsuit. You can only get a cash payment if you stay in the Settlement and submit a timely and valid Claim Form.

The Claim Filing Deadline was May 22, 2025. Claims are no longer accepted.

No. Unless you exclude yourself, you give up any right to sue any of the Released Parties for the legal claims this Settlement resolves and Releases relating to the lawsuit.

The deadline to exclude yourself from the Settlement was March 17, 2025. Requests for Exclusion are no longer accepted.

The deadline to object to the Settlement was March 17, 2025. Objections are no longer accepted.

Objecting is simply telling the Court you do not like something about the Settlement or the requested attorneys’ fees and costs. You can object only if you stay in the Settlement Class (meaning you do not opt out of the Settlement). Opting out of the Settlement, also known as asking to be excluded from the Settlement, is telling the Court you do not want to be part of the Settlement Class or the Settlement. If you opt out, you cannot also object to the Settlement.

The deadline for Objections and Requests for Exclusions was March 17, 2025. Both of which are no longer accepted.

The Court has appointed a team of lawyers from the law firm LawHQ, P.C., to represent the Settlement Class for this Settlement. They are called “Class Counsel.” They are experienced in handling similar class action lawsuits and legal claims.

You do not need to hire your own lawyer because Class Counsel is working on the behalf of all Settlement Class members in this lawsuit, and the Court appointed Class Counsel to do so. If you want someone else to represent you in this lawsuit, you may hire your own lawyer at your own expense.

Settlement Class members will not have to personally pay Class Counsel. Class Counsel will file a motion asking the Court to award attorneys’ fees in an amount equal to 30% of the Settlement Fund before any other deduction and costs of up to $106,000 of the Settlement Fund. If this is awarded by the Court, the attorneys’ fees and costs will be paid from the Settlement Fund. The Court may also award less than the amounts Class Counsel asks for.

Class Counsel’s application for attorneys’ fees and costs will be made available on this website in the Important Documents section.

The Court will hold a Final Approval Hearing on June 3, 2025, at 11:00 a.m. ET before the Honorable K. Michael Moore at the United States District Court for the Southern District of Florida, Wilkie D. Ferguson, Jr., United States Courthouse, 400 North Miami Avenue, Miami, Florida 33128. At this hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate and will decide whether to approve the Settlement and Class Counsel’s application for attorneys’ fees and costs.

Please note: The date and time of the Final Approval Hearing are subject to change without further notice to the Settlement Class. The Court may also decide to hold the hearing via video conference or by telephone. You should check this website for updates and to confirm the date, time, and format of the Final Approval Hearing have not changed.

You do not need to attend the Final Approval Hearing. Class Counsel will represent you there and will answer any questions the Court may have. You are welcome to attend at your own expense.

The Notice and this website summarize the proposed Settlement. Complete details about the Settlement are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available on this website in the Important Documents section. This website will be updated with the most current information about the lawsuit as it becomes available.

You may get additional information by calling 1-888-884-7716 toll-free or by writing to the following address:

Shutler v. Citizens Disability, LLC
Class Action Administrator
P.O. Box 2850
Portland, OR 97208-2850

You may also call Class Counsel at 1-866-710-2484 if you have further questions.

PLEASE DO NOT CALL THE COURT REGARDING THIS WEBSITE OR THE NOTICE.